My DSL is not working.
Turn off the power on the VisionNet modem by pressing the power button on the back.  Wait 20 seconds and turn it back on.  Wait for the lights to quit blinking.  After they become solid, you should be connected.

My Sync light keeps flashing.
   1) Check the phone line on the back of the VisionNet modem.  It should be plugged into the Line port.
   2) If using a surge protector, connect the phone line from the VisionNet modem to the phone jack.
   3) If that fails, call our Internet Department at 542-7400 or 934-4400.

How do I connect a wireless router?
If you have an M410, then you will need to setup your Static IP address inside of the router.  All other Visionnet modems are also routers, and you should be able to plug and play with your wireless router.  If the plug and play option does not work, then you will need to log into your wireless router and set up the router as Static IP with the following information:

IP Address: 10.0.0.10

SubnetMask: 255.0.0.0

Default Gateway: 10.0.0.2

DNS 1: 10.0.0.2

No other DNS numbers will be needed.