How do I get to my dial-up connection properties?
Click Start, Settings, Control Panel.  Double-click Internet Options, then the Connections Tab at the top.

Do I need to use the area code with the dial-up number?
No, there should be a dial-up number that is local for you to use without the 270 area code.  If you dial the number using the area code, your phone company may charge it as a long distance call.

Why am I getting an “Invalid Username or Password” message when I try to connect?
Check your dial-up settings.  Make sure the CAPS LOCK key is not ON and retype your password.

Why does it say “No Dial Tone?”
   1) Try connecting your phone line to another phone jack and try dialing again.
   2) If your phone line goes through a surge protector, try connecting it directly from the computer to the phone jack.
   3)  If the modem is still saying no dial tone, contact a technician.  Your dial-up modem may be bad.