Dial-Up Troubleshooting FAQs
What are the phone numbers provided for Logan Telephone’s dial-up service?
How do I get to my dial-up connection properties?
Click Start, Settings, Control Panel. Double-click Internet Options, then the Connections Tab at the top.
Do I need to use the area code with the dial-up number?
Yes. The area code overlay of the 270/364 region effective February 2014 requires 10-digit dialing. Permissive dialing will begin August 2013. Please note though that you DO NOT need to dial the 1 before the area code as that will signal a long distance call and will be charged as such. There should be a dial-up number that is local for you to use.
Why am I getting an “Invalid Username or Password” message when I try to connect?
Check your dial-up settings. Make sure the CAPS LOCK key is not ON and retype your password.
Why does it say “No Dial Tone?”
- Try connecting your phone line to another phone jack and try dialing again.
- If your phone line goes through a surge protector, try connecting it directly from the computer to the phone jack.
- If the modem is still saying no dial tone, contact our Internet Technical Support at 270-542-7709 or 270-934-2202. Your dial-up modem may be bad.
Why does my Internet connection disconnect after I receive my email?
In Outlook Express, click Tools, Options, and then the Connections Tab. Remove the check from the box “Hang up after sending and receiving.”